A new combination of added-value telemetry services grouped to encompass all aspects of service support, is now available for Case IH Axial-Flow 250 series combines. Key features of Safeguard Connect, which complements AFS Connect telemetry, include extended Safeguard warranty, pre-season inspection, dealer remote support, Max Service 24/7 back-up, AFS Connect subscription and full operator training.
The AFS Connect Farm portal, which enables viewing, editing, management, analysis and utilisation of agronomic data collected by AFS Connect, also forms part of Safeguard Connect, enabling monitoring and management of machines and fleets via the portal through a PC or the AFS Connect Farm app. With permission, dealers can monitor the combines and provide support for any issues.
As part of Safeguard Connect, operators benefit from Case IH dealer training on all functions and capabilities, to extract maximum potential from full operating knowledge and exploitation of features.
Professional inspection
Recommended annually at the customer’s convenience, a pre-season check is a further part of Safeguard Connect, with combines subject to a professional inspection developed specifically for Axial Flow machines and performed according to official Case IH inspection lists by qualified dealer technicians. It covers over 200 checks, ensuring high-level maintenance and helping prevent downtime. Upon completion, the customer can decide whether to commit to any recommended repairs.
In partnership with dealers, Case IH MAXSERVICE 24/7 harvest season support includes phone and online back-up to connect the customer directly with Case IH should additional assistance be required, to get machines with issues back to work as quickly as possible. Examples include 24/7 priority parts shipment, in-field support of dealer engineers by Case IH technicians, and supply of a courtesy unit if it is not possible to get the customer’s combine quickly up and running.
Case IH control room technicians constantly monitor the statuses of connected Axial Flow combines, alerting the dealer of any remotely-identified issue, enabling proactive management and helping ensure resolution before it can become a problem, maximising productivity and avoiding downtime.
Extended warranty
Safeguard warranty is Case IH’s extended warranty programme. Standard in certain European markets and optional in others the Safeguard warranty provides the same cover in the subsequent two years as that of the standard first year. This can be extended up to five years/6,000hrs depending on model, insuring against unexpected repair costs, providing peace of mind, controlled operating costs and protection of resale value. The next step in manufacturer and dealer support
“The reputation of Case IH and its dealers centres around customers’ expectation of premium service to match the equipment they purchase,” says Peter Friis, Case IH Head of Combine Business Europe.
“Safeguard Connect is the next level of our commitment to support the equipment we supply long after a sale is made, allowing farmers to focus on farming, and providing a standard of service that helps maximise reliability and productivity, and provides support with the least possible impact on operations, to help minimise operating and ownership costs and protect customer investment. Safeguard Connect will be standard on all Case IH Axial-Flow 250 series combines for 2023.”
