John Deere enhances self-repair resources for its customers. As a result, the company will make it easier for them and independent repair technicians, to work on their machines and their systems to keep them up and running when they need them the most.
For decades, John Deere has enabled customers to take control of their repair and maintenance needs, from publishing operator, diagnostic, and technical manuals, to selling parts over the counter to customers and independent repair shops to developing digital tools like Customer Service ADVISOR. John Deere’s latest expansion will offer a more user-friendly, centralized platform for self-repair. These new capabilities will be integrated into the John Deere Operations Center and will offer more comprehensive solutions for diagnosing and repairing equipment while ensuring machine reliability, safety, and compliance.
“John Deere has a long-standing commitment to enhancing our customers’ ability to repair their equipment. Consistent with that commitment, we’ve continued to deliver new and enhanced solutions designed to improve that experience” said Denver Caldwell, Vice President of Aftermarket and Customer Support. “As our equipment has become more technologically advanced, so too have the repair tools needed to advance customer capabilities. We are committed to offering customers the equipment ownership experience, both in the form of dealer support and extensive self-repair resources. This offering advances our goal of minimizing customers’ unplanned downtime and enables them to be more productive and profitable in their operations.”
The customer and independent repair technician pilot will set the stage for launch in the U.S. and Canada by the second half of 2025.
Expanding existing tools and resources
In addition to the new solution, John Deere has an expansive suite of tools currently that support customers throughout their machine ownership journey, including:
* John Deere Bookstore for viewing operators’ manuals for free and purchasing technical manuals
* Quick Reference Guides and instructional videos for maintenance tips
* Shop.Deere.com for finding and purchasing parts online
* John Deere Operations Center for managing farm data, maintenance, and machine information
* Customer Service ADVISOR for digital manuals, and for clearing and refreshing codes, taking diagnostic readings, and performing limited calibrations
* Free “Equipment Mobile” app is a one-stop-shop for machine information, including operators and parts manuals, maintenance plans, quick reference information, trouble code lookup, and software updates on select 4G connected machines.
To learn more about John Deere’s commitment to customer uptime and repairability, visit:
